Effective Date: 20 Dec 2024
At Avian Global, accessible from www.avianglobal.co, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, ensuring transparency and compliance with applicable privacy laws. By accessing or using our website and services, you agree to this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, contact information (email, phone number), address, and nationality.
- Immigration-Related Information: Passport details, visa applications, educational qualifications, and work history.
- Communication Data: Information provided during consultations, inquiries, or correspondence via email or phone.
- Technical Data: IP address, browser type, device details, and website usage data collected via cookies.
2. How We Use Your Information
We use your information for:
- Providing immigration consultancy and related services.
- Processing visa applications and managing documentation.
- Communicating updates, notifications, and promotional materials (with your consent).
- Improving website functionality and user experience.
3. Sharing of Information
We do not sell or rent your personal information. However, your data may be shared in the following circumstances:
- Government and Regulatory Authorities: To process visa and immigration applications.
- Trusted Third Parties: For language tests, medical exams, or other services necessary for your application.
- Legal Requirements: To comply with laws, regulations, or court orders.
4. Data Security
We take stringent measures to secure your data, including encryption, secure servers, and regular system audits. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
As a user, you have the right to:
- Access Your Data: Request a copy of the personal information we hold.
- Rectify Your Data: Update any incorrect or incomplete information.
- Opt-Out: Unsubscribe from promotional communications at any time.
- Request Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
6. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze website traffic. By using our website, you consent to the use of cookies. You can adjust your browser settings to control or disable cookies; however, this may limit some functionalities.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies.
8. Guarantees and Limitations of Liability
Avian Global offers the following guarantees to enhance your experience:
- Accuracy and Documentation Guarantee:
- We ensure accurate eligibility assessments and flawless documentation. Refunds may apply in cases of errors attributable to us, subject to the conditions outlined below.
- Resolution Guarantee:
- We guarantee to address concerns within 2 working days. Refunds may apply for delays caused solely by Avian Global, as per our refund policy.
Terms and Conditions of Guarantees:
- Refund eligibility applies solely to fees paid directly to Avian Global for services rendered. This does not include third-party costs such as government application fees, language test fees, medical exams, or other external expenses.
- Guarantees apply only if the client provides complete, accurate, and timely information as requested during the consultation and application process. Failure to do so may void the guarantees.
- Refund requests must be submitted in writing to [email protected] within 30 days of the alleged error or delay with proper documents.
- Avian Global is not liable for circumstances outside its control, including but not limited to changes in immigration policies, delays by government authorities, or third-party service failures.
- The guarantees are only applicable to the scope of services explicitly outlined in the signed agreement between Avian Global and the client.
- Visa Outcomes Disclaimer: Despite accurate documentation handling and correct assessments by Avian Global, visa applications may be rejected due to factors beyond our control, such as changes in immigration policies, country-specific rules, or decisions by government authorities. In such cases, Avian Global shall not be held liable.
- Final Refund Decision: The final decision on any refund request will rest solely with the Avian Global Management Committee, whose decision will be deemed final and binding.
Disclaimer:
The guarantees are intended as an added assurance and do not constitute a legally binding warranty. Avian Global reserves the right to modify or discontinue guarantees without prior notice.
9. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of our website and services constitutes acceptance of any changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +974 7081 4413
We are committed to addressing your concerns and ensuring your privacy is protected.
Avian Global – Aspire, Achieve, Arrive.